Refund & cancellation policy

We want you to be happy with your page. Because every page is custom work for your business, refunds depend on how far the work has gone. This policy forms part of our Terms of Service.

Before we start

If you cancel before we’ve started design work (usually within 48 hours of paying and before we send any draft), we’ll refund 100% of what you paid. We deduct only any non-refundable third-party costs already spent for you, such as a domain you asked us to register.

Deposits (50% plans)

• Once we’ve started work, the deposit is non-refundable. It covers the design and build time already reserved and spent.
• If you cancel after the first draft but before approval, you owe nothing more. We’ll send you the draft files and the content you supplied.

Paid-in-full projects

If you paid 100% upfront and cancel:

• after work starts, before the first draft: we refund 75%;
• after the first draft, before approval: we refund 50%;
• after approval or once the page is published: no refund.

If we can’t deliver

If we cancel, or can’t deliver what the Quote describes, we’ll refund the part of the price that relates to work not delivered. If no usable draft was delivered, that means a full refund.

Revisions first

If something isn’t right, tell us. Fixing it within your included revision rounds is usually faster than a refund, and bugs we caused are always fixed for free.

Monthly hosting / care plan

• Cancel anytime by emailing pagelysites@gmail.com or from your PayPal account (Settings → Payments → Automatic payments).
• Cancellation takes effect at the end of the current paid month. We don’t refund partial months.
• If you were charged for a renewal you didn’t want and you tell us within 7 days, and we haven’t done any work on your page that month, we’ll refund that month.

Third-party costs

Domains, paid plugins, stock photos and similar items bought for you are non-refundable once purchased. Domains are yours to keep.

How refunds are paid

Refunds go back to the original payment method (PayPal / card) within 10 business days of approval. We can’t refund payment-provider fees or currency-conversion charges that the provider doesn’t return to us.

Questions or disputes

Email pagelysites@gmail.com before opening a payment dispute. We reply within 2 business days.