PagelySites example · invented business · sample copyעבריתGet one like this →
Maya OkonkwoService designer · Lagos → Chicagomaya@example.com

I redesign the services
people wait in line for.

● Open to contract work from NovemberClinics · city services · banks
A laptop open on a work table

Case notes

Sample copy for a demo portfolio — no client names or numbers invented.

01
Clinic check-in
A neighborhood clinic
What I did
Mapped the morning rush with front-desk staff and rewrote the check-in into three steps.
What changed
Shorter lines at opening; front-desk staff stopped re-asking the same questions.
02
Permit counter
A city permits office
What I did
Shadowed the counter for two weeks; turned a 9-page form into a guided checklist.
What changed
Fewer applications sent back for missing items.
03
Branch appointments
A regional credit union
What I did
Tested appointment flows with members over 60 and designed a phone-first option.
What changed
Older members booked by phone instead of walking in and waiting.

About

Eight years between public services and product teams. I start at the counter, not the whiteboard.

Skills

Service blueprintsField researchJourney mappingForm designPrototypingWorkshop facilitation
A closer look
A wall of sticky notes in a workshop
An open field notebook
A workshop table with materials spread out
About

How I work

I spend the first week at the counter, on the phone line, or in the waiting room. The fix usually comes from there, not the meeting.

I write everything down in plain language so the team can keep running it after I leave.

Portrait of Maya Okonkwo
Based in
Chicago
Works with
Clinics, cities, banks
Engagements
6–12 weeks
Good to know

Questions people ask

Do you work remotely?−

Yes, with on-site weeks for research.

What size teams?+
Do you do UI design?+
How do you price?+
Get in touch

Work together

Based inChicago, IL
Emailmaya@example.com
AvailabilityBooking from November
Maya in a working session with a team
PagelySites example · invented business · sample copyעבריתGet one like this →
Maya OkonkwoService designer

I redesign the services
people wait in line for.

● Open to contract work from NovemberClinics · city services · banks
A laptop open on a work table

Case notes

Sample copy for a demo portfolio — no client names or numbers invented.

01
Clinic check-in
A neighborhood clinic
What I did
Mapped the morning rush with front-desk staff and rewrote the check-in into three steps.
What changed
Shorter lines at opening; front-desk staff stopped re-asking the same questions.
02
Permit counter
A city permits office
What I did
Shadowed the counter for two weeks; turned a 9-page form into a guided checklist.
What changed
Fewer applications sent back for missing items.
03
Branch appointments
A regional credit union
What I did
Tested appointment flows with members over 60 and designed a phone-first option.
What changed
Older members booked by phone instead of walking in and waiting.

About

Eight years between public services and product teams. I start at the counter, not the whiteboard.

Skills

Service blueprintsField researchJourney mappingForm designPrototypingWorkshop facilitation
A closer look
A wall of sticky notes in a workshop
An open field notebook
A workshop table with materials spread out
About

How I work

I spend the first week at the counter, on the phone line, or in the waiting room. The fix usually comes from there, not the meeting.

I write everything down in plain language so the team can keep running it after I leave.

Portrait of Maya Okonkwo
Based in
Chicago
Works with
Clinics, cities, banks
Engagements
6–12 weeks
Good to know

Questions people ask

Do you work remotely?−

Yes, with on-site weeks for research.

What size teams?+
Do you do UI design?+
How do you price?+
Get in touch

Work together

Based inChicago, IL
Emailmaya@example.com
AvailabilityBooking from November
Maya in a working session with a team